Frequently asked questions

Treatment

What is Moxa? what are the benefits?

An active ingredient in Moxa is borneol, a substance that is known for its analgesic and antiseptic properties. Borneol is often included in topical remedies to reduce pain and inflammation.



What is the benefits of Moxibustion treatment?

1. Strengthen the blood, and stimulate the flow of life energy or Qi 2. Add new life energy (Qi) to the body 3. Warm the meridians and clear damp 4. Stop bleeding 5. Dispel cold and stop pain 6. Maintain general healt



Who will benefited form Moxibustion?

1. Cold and flu 2. Digestive disorders 3. Back pain 4. Muscle tension 5. Headaches and migraines 6. Tendonitis, arthritis 7. Anxiety 8. Muscles Inflammation 9. Carpel tunnel syndrome and repetitive strain injuries 10.Female health problems such as reducing menstrual cramps, irregular periods, and infertility



What to take note of in every session?

After each session, you need to drink sufficient water to replenish the body fluid lost during the moxibustion treatment.



Is it advisable to do the treatment while I am having my menstruation?

No, the treatment can only be done when you are not having your menstruation.



am i suitable for Moxibustion?

Yes, Moxibustion is save and benefits to everyone even child as young as 3 years old. Customers who are not allowed to have moxibustions are : Pregnant lady open wounds metal plate implant



How do i feel after treatment?

different customers will have different experience. the most common one will be,
slight dizziness ( this is absolutely normal, as moxibustion helps to promote Qi circulations)
slight redness on the treated area



is 30 mins enough for my body?

different body constitutions work differently after moxibustion. A full treatment is 60 mins ( highly recommended) Our highly trained Moxi therapist will advise your treatment based on your body constitution.



Who can performe Moxibustion?

Only trained moxibustion therapist / TCM physicians are allowed to perform Moxibustion.



Booking

Cancellation / Rescheduling

Our goal at Refresh Group is to provide the highest quality services in a timely manner. In order to do so, we have had to implement an appointment cancellation/rescheduling policy. This policy enables us to better utilize available appointments for our clients. Your consideration is greatly appreciated. Life happens sometimes so if it is necessary to cancel or reschedule your scheduled appointment, we require that you let us know at least 24 hours’ in advance of your scheduled appointment to avoid cancellation / rescheduling fees. Exceptions to this policy will be considered on a case by case basis.



Refund

is not refundable, but treatment is transferable



No Show Policy

A “no-show” is someone who misses a scheduled appointment without canceling or rescheduling 24 hours in advance of their scheduled appointment. “No-shows” will be charged 100% of the session amount. Session amount is different than the price listed on our booking page. If a client accumulates 3 “No-shows”, he or she may be black listed.



Can i buy more than 2 promo deals?

As this promotion is only for new customers who had not received any Moxibustion treatment from Refresh are welcome to make an appointment with us. if you wish to purchase to your love ones, we are happy to serve you and your love ones